This Privacy Policy explains how Squadd("we", "us") collects, uses, shares, and protects personal information when you use the Squaddmobile app, this website, and related services (the "Service").
Information we collect
Account information: Phone number, name, profile photo, sports preferences, skill levels, and optional email or password.
Activity data: Games you join or host, venue bookings, chat messages, squad membership, notifications, and in-app actions.
Location: With your permission, approximate or precise location to show nearby venues and games. You can disable location in device settings; some features may not work.
Device and technical data: Device type, OS version, app version, IP address, crash logs, and analytics events to improve reliability and performance.
Payments: Transaction metadata processed by payment partners. We do not store full card numbers on our servers.
How we use information
- Provide and improve the Service
- Authenticate you and secure your account
- Facilitate bookings, games, chat, and notifications
- Customer support and safety (including abuse prevention)
- Analytics, debugging, and product development
- Legal compliance and enforcement of our Terms
- Marketing about Squadd where permitted (you may opt out)
How we share information
Other users: Profile and activity visible according to your settings (e.g. game participants, squad members).
Venue partners: Booking details needed to honour reservations.
Service providers: Cloud hosting, SMS/OTP, push notifications, analytics, payment processors, and support tools bound by confidentiality obligations.
Legal: When required by law or to protect rights, safety, and integrity of the Service.
We do not sell your personal information.
Data retention
We retain information while your account is active and as needed to provide the Service, resolve disputes, enforce agreements, and comply with law.
Your control: You may request deletion of your account and associated data at any time via in-app settings or by emailing support@squadd.app.
Security
We use administrative, technical, and organisational measures to protect data, including encryption in transit and access controls. No method of transmission or storage is 100% secure; use a strong device passcode and protect your OTP codes.
Your rights
Depending on your location, you may have rights to access, correct, delete, or port your data, object to processing, or withdraw consent. Contact support@squadd.app to exercise these rights. We will respond within applicable timeframes.
Children
The Service is not directed at children under 13 (or 16 in the EEA where applicable). We do not knowingly collect data from children. Contact us if you believe a child has provided personal information.
International transfers
Data may be processed in countries other than where you live. We take steps to ensure appropriate safeguards where required by law.
Third-party links
The Service may link to app stores, maps, or external sites. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this Policy. We will post changes here with a revised "Last updated" date. Material changes may be notified in the app or by email where appropriate.